Refund policy

We accept returns or refund requests only for items that arrive damaged, defective, or incorrect.

Please contact us within 24 hours of delivery with your order number (proof of purchase) and clear photos/videos of the issue.

For hygiene reasons, opened or used skincare products cannot be returned. We do not accept returns due to change of mind or personal preference.

After reviewing your request, EleesPick will confirm whether a replacement, return, or refund is applicable.

You can always contact us for any return questions at eleespick@gmail.com.

Unfortunately, we cannot accept returns on sale items or gift cards unless the item arrives damaged, defective, or incorrect.